DubaiiPerfume – Return Policy
At DubaiiPerfume, we aim to provide you with the best fragrance shopping experience. We understand that sometimes you may need to return a product. Please read our return policy carefully to ensure a smooth process.
1. Eligibility for Returns
We accept returns under the following conditions:
– The item is unused and in its original packaging.
– You initiate the return process within 30 days of receiving the product.
– The product is in the same condition as when you received it.
2. Non-Returnable Items
Certain items are not eligible for return, including:
– Perfumes and fragrances that have been opened or used.
– Products that are marked as “Final Sale” or “Non-Returnable.”
– Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
3. Return Process
To initiate a return:
– You will get 25% less than you paid when purchasing.
– Log in to your DubaiiPerfume account, if you have one, and go to your order history. Select the order containing the item you wish to return.
– Follow the on-screen instructions to request a return.
– If you checked out as a guest, please contact our customer support team for assistance in initiating your return.
4. Refunds
Upon receiving your returned item and inspecting it, we will notify you of the status of your refund. Please note:
– If your return is approved, a refund will be processed to the original payment method used during your purchase.
– It may take some time for the refund to appear in your account, depending on your payment provider.
5. Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error. If we are responsible for the return, we will provide you with a prepaid shipping label.
6. Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or a refund, as appropriate.
7. Contact Us
If you have any questions or concerns regarding our return policy, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction.
Thank you for choosing DubaiiPerfume. We appreciate your trust in our products and services.
